Company Policies

Our Policies

We have policies in place to promote a comfortable environment and to show respect to our patients and staff. We ask that you treat our administrative staff with respect upon the enforcement of our policies.

If you are not comfortable abiding by our policies, we will not pursue treatment with you.

For questions and concerns, please contact our administrative team at:

(404) 430-4378 or via email at customerservice@charettecosmetics.com

Appointment Policy

All patients are required to place a credit card on file to schedule an appointment with Charette Cosmetics. We require a $100 deposit for all appointments booked with us, the deposit goes towards your total treatment cost. In the event of a no-show or last-minute cancellation your deposit will be forfeited and you will need to pay another deposit to get rebooked. Your credit card information is stored securely in our payment platform, which follows all required appropriate security compliance standards and HIPPA. Charette Cosmetics Medical Spa employees do not have access to your full credit card information and cannot charge your card for anything other than Charette Cosmetics related charges.

Your safety is our primary concern. To ensure a successful appointment experience, additional guests and children are not allowed in treatment rooms. We thank you in advance for your understanding.

By scheduling an appointment with us, you are agreeing to our appointment, late, cancellation/no-show, and refund policy.

Late Policy

Our administrative team evaluates the amount of time that you need with the provider for your treatment(s) and/or consultation. Arriving late will deprive you of valuable treatment time. We understand that life gets crazy and things come up, however, your treatment may be shortened and/or canceled & rescheduled if there is not enough time to complete the scheduled treatment.

If you are more than 15 minutes late, you may not be able to be seen and your deposit will be forfeited. If you are able to be seen, you may be charged a $100 late fee.

Cancellation/No-Show Policy

We require a 48-hour notice for any appointment changes or cancellations.

Failure to do so before 48-hours of your appointment will result in the forfeiture of your deposit and penalties applied to your account.

Cancellations, no-shows, and reschedulings made on the same day of your appointment will result in the forfeiture of your deposit and/ or a $100 cancelation, no-show, or rescheduling fee.

Unfortunately, there is no way around this policy so please schedule accordingly.

Refund Policy

Treatment/Services/Products:

We do not offer refunds on services and products rendered. This includes ALL services, injectables, packages, giftcards, and/or products purchased that will not be refunded. ALL SALES ARE FINAL. To ensure our clients always receive the greatest experience, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service or products at Charette Cosmetics.

If you are contraindicated for the scheduled treatment or your provider chooses not to pursue treatment, your deposit/ service fee will remain as a credit on your account with Charette Cosmetics for future appointments/ products.

All injectable treatment sales are final; refunds or credits cannot be offered once treatment is completed.

Products:

We do not accept returns on any opened, unopened or unused products. In the event of an unexpected adverse reaction from a product, spa credit is available only upon consultation with your provider. Product must be returned in-spa with proof of purchase within 30 days of the purchase. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only.

Gift Cards Policy:

Gift cards may be used toward any service or product offered at Charette Cosmetics (some restrictions may apply). Gift cards are not redeemable for cash.

Gift cards purchased online can only be redeemed in the office. The patient must be able to provide a photo ID matching the card used for the purchase in order to redeem the funds on the gift card. If the person presenting the gift card is not the person who purchased additional verification will be required until we are able to fully accept and process the gift card as a form of payment.

Membership Policy:

Cancellations:

All memberships require a 6 month commitment from the client. If the client chooses to break their 6 month contract, we require a 30-day written notice of membership termination and a $250 early termination fee will be collected.

Referral Policy:

When you refer a family member and/ or friend you will receive a $100 store credit. If referral is presented the day of appointment, you will not be able to use it towards that appointment but can be used for future appointments.

Promotions Policy:

Promotional appointments must be booked before the promotional period has ended. Promotions will not be redeemed if the appointment was booked before or after the promotional period. If a client reschedules their appointment they are at risk of losing promotional pricing.

Discounts and promotions cannot be used at the same time or together. Only one promotion is allowed to be used per appointment.

These policies are in place to promote respect for our staff and patients. We ask that you treat our administrative staff with respect and decency upon the enforcement of our policies.

If you have any questions or concerns, please contact our Office Manager at customerservice@charettecosmetics.com

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